Privacy Policy

At Luxerv LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our store or place an order with us. Please read this policy carefully.

1. Information We Collect

When you interact with Luxerv LLC, we may collect the following types of information:

Personal Information

  1. Full name
  2. Email address
  3. Shipping and billing address
  4. Phone number (if provided)
  5. Payment information (processed securely through third-party payment providers)

Automatically Collected Information

  1. IP address
  2. Browser type and version
  3. Device information
  4. Pages visited and time spent on our site
  5. Referring URLs

Order Information

  1. Items purchased
  2. Order history
  3. Communication records related to your orders

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To process and fulfill your orders, including shipping and delivery
  2. To send order confirmations, tracking updates, and customer support communications
  3. To respond to your inquiries and resolve any issues with your orders
  4. To improve our products and services based on customer feedback and behavior
  5. To comply with legal obligations and prevent fraud
  6. To send promotional emails or offers (only if you have opted in — you may unsubscribe at any time)

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We only share your information in the following limited circumstances:

Service Providers We may share your information with trusted third-party service providers who assist us in operating our business, such as:

  1. Shipping carriers (USPS, UPS, FedEx) to deliver your orders
  2. Payment processors to handle transactions securely
  3. Email service providers for order and support communications

All service providers are required to handle your information securely and only for the purposes we specify.

Legal Requirements We may disclose your information if required to do so by law, or in response to valid legal requests such as a court order or government inquiry.

Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Payment Security

We take payment security seriously. All payment transactions are processed through secure, encrypted third-party payment gateways. Luxerv LLC does not store, process, or have access to your full credit card or payment details.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  1. Remember your preferences
  2. Understand how you use our store
  3. Improve site performance and functionality

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our store.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. If you wish to request deletion of your data, please contact us at contact@luxerv.us.

7. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  1. Right to Access — Request a copy of the personal information we hold about you
  2. Right to Correction — Request that we correct inaccurate or incomplete information
  3. Right to Deletion — Request that we delete your personal information, subject to certain exceptions
  4. Right to Opt-Out — Opt out of marketing communications at any time
  5. Right to Data Portability — Request your data in a portable format

To exercise any of these rights, please contact us at contact@luxerv.us. We will respond to your request within 30 days.

8. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it promptly.

9. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Luxerv LLC 📍 32 N Gould St, Sheridan, WY 82801 📧 contact@luxerv.us